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City of Medford Oregon / Fire-Rescue / FAQs / General Fire Department Questions

FAQs - Fire-Rescue
General Fire Department Questions

Q: How many fire stations does Medford Fire Department have?

A: 

We currently have 5 fire stations.  Fire Station #2 is located at Eighth and Lincoln (downtown), Fire Station #3 is located at Siskiyou and Highland (Bear Creek Park), Fire Station #4 is located at Table Rock Road and Berrydale (Railroad Park), Fire Station #5 is located at Roberts Road and North Keene Way (North Medford High School), Fire Station #6  is located at Barnett and North Phoenix.



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Q: Why is there no Station #1?

A: 

The original station #1 was in the downtown area.  In 1974 it was relocated to the northeast area (Station #5 near North Medford High School).  The title of station #1 has been reserved for a downtown fire station, building and staffing this is part of the departments strategic plan.



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Q: What radio frequencies does Medford Fire/Rescue use?

A: 

To receive our radio frequency, program your scanner to 154.445.



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Q: What schedule do Firefighters work?

A: 

A firefighter’s shift is 24 hours long.  They work a rotating 9 day cycle of 24 hours on duty with days off in between averaging 56 hours per week.  We have 3 shifts (A-shift, B-shift, and C-shift).



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Q: What do Firefighters do while they are waiting for a fire or other emergency?

A: 

Firefighters have many other duties in addition to responding to emergencies. They spend a lot of their time training for structure fire attack, wildland fire attack, motor vehicle crash extrication, rope rescue, interior search and rescue, emergency medical incidents and training for a variety of other different types of calls they respond to. They also do commercial inspections, station and apparatus maintenance, school tours, and public education, as well as participation on Fire Department committees and meetings.



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Q: How do I become a Medford Firefighter?

A: 

Preference is given to candidates that have paid or volunteer firefighting experience, a college degree in Fire Science, and EMT certification. A valid Oregon Driver’s License is required.



For more information, contact .


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Q: How do I request a fire report?

A: 

You can request a copy of a fire report by calling Medford Fire Headquarters at (541) 774-2300 or by coming to our office at 200 S. Ivy St., Suite #257, Medford, OR 97501. There is a charge for this service, which varies according to the length of the report.



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Q: Which station responds to my home or office?

A: 

For specific information regarding your address you may call Medford Fire Headquarters at (541) 774-2300. The general coverage areas are as follows: Fire Station #2 at 8th and Lincoln responds to the Southwest area of the district, Fire Station 3 at Siskiyou and Highland responds to Southeast area, Fire Station 4 at Table Rock and Berrydale responds to the Northwest area, Fire Station 5 at Roberts and N. Keene Way responds to the Northeast area and Fire Station 6 at Barnett and North Phoenix responds to the east area of the district.



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Q: What are the open and barrel burning regulations in my area?

A: 

There is no burning in Jackson County from November 1 to the end of February each year, except in certain areas that are outside of the Air Quality Maintenance Area boundaries. In addition, there is no burning in the City limits of Medford, at any time. From March 1 through the beginning of fire season, open and barrel burning is permitted in rural areas, with a burn permit. Fire season beginning and ending dates are set by the Oregon Department of Forestry (541-664-3328). From the end of fire season, through the end of October, open and barrel burning is again permitted with a burn permit. See your local fire department for a burn permit and specific regulations for your area. Each district issues burn permits for their own area. Burn permits are valid from March 1 through the end of October each year, except during fire season.



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Q: How do I find the phone number for my local Fire District?

A: All local Fire Districts are listed in the white pages under ‘Fire Departments’.


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Q: Where is Medford Fire Headquarters located?

A: 

We are located at the corner of 10th and Ivy St. at the Lausmann Annex (200 South Ivy St., Suite #180, Medford, Oregon 97501). It is across the parking lot from City Hall. Our phone number is (541) 774-2300, during normal business hours. If you have an emergency, you should always call 9-1-1.



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Q: What hours is Medford Fire Headquarters open?

A: 

Medford Fire Headquarters is open during normal business hours, Monday through Friday, 8:00 a.m. - 5:00 p.m.



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Q: Do you have a non-emergency phone number?

A: 

Yes, to report a non-emergency situation you can call (541) 770-4783, 24 hours a day. This is our Central Communications number and may not be used for routine fire department business, such as burn permits, etc.



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Q: Why do fire engines and ambulances respond on emergency medical calls?

A: 

Many residents ask why fire engines respond to emergency medical calls. The answer is quality of care! The Medford Fire Department endeavors to give our residents the best care possible and always provides the closest fire engine to the emergency with staffed, competent Firefighter/Emergency Medical Technicians(EMTs).

In an emergency medical incident, additional staffing may be necessary to treat the patient and prepare him or her for transportation to the hospital. This additional staffing enables the responding crew to simultaneously complete different tasks for the patient's care. For instance, when a patient has a heart attack, hooking up the defibrillator, CPR, rescue breathing, starting an IV, and administering life saving drugs may all need to be accomplished quickly and simultaneously in order to give the patient the best chance for survival.  By having additional EMTs on hand, the care of the patient is improved, and the preparation time before transportation to the hospital is significantly shortened.

 

On some medical calls the fire engine may remain on the scene for assistance, but is available to respond to another emergency if another emergency call comes in.


For further information regarding the emergency medical services provided by the Medford Fire Department, please contact the Fire Department at the non-emergency number of (541) 774-2300.



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Q: Why do fire trucks with full lights and sirens go through a red light at intersections and then, after they go through, they turn off their lights and slow down?

A: 

Most likely, when you see an emergency vehicle with red lights and sirens go through an intersection and then slow down and turn the emergency lights off, they have been cancelled from the call to which they were responding.  Often several units are dispatched to the same incident. The first unit may have arrived on the scene, assessed the situation and informed the dispatcher that the situation was under control or that a single unit could handle the emergency. All other responding units were cancelled and put back into service, ready to take another call.



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Q: Why do firefighters break windows in a building that is on fire?

A: 

Dangerous superheated gases need to be ventilated to allow firefighters to safely and quickly rescue trapped occupants and extinguish the fire. By venting the window (horizontal ventilation) of a room that is on fire, it actually helps to contain the fire within that room of origin. Otherwise heated gases spread throughout the inside of the house. Breaking the window really prevents a great deal more damage than it appears to cause. Replacing broken glass is much less expensive than repairing structural damage from the fire.



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Q: How many fire stations does Medford Fire Department have?

A: We currently have 5 stations. Station #2 is located at Eighth and Lincoln (downtown), Station #3 is located at Siskiyou and Highland (Bear Creek Park), Station #4 is located at Table Rock Road and Berrydale (Railroad Park) and Station #5 is located at Roberts Road and North Keene Way (North High). Station #6 was opened on June 27, 2000 and is located at Barnett and North Phoenix.


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Q: Who do I call in case of a fire or fire-related emergency?

A: 

For any emergency in the Medford area, you should dial 911. Rogue Valley Communications Center receives all 911 emergency calls for Medford.  For non-emergency calls, please call the number for the department you wish to reach.



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Q: Does the fire department service fire extinguishers?

A: 

The fire department does not service fire extinguishers. There are many fire extinguisher companies in the telephone book that have the proper equipment to service them.



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Q: When an emergency vehicle is approaching that is displaying emergency lights and sirens, what should I do?

A: 

Please pull to the right and stop. This will allow fire apparatus or other emergency vehicles adequate and clear lanes to safely and quickly continue its response.



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Q: Why did I see another Fire Departments fire engine in Medford?

A: 

The City of Medford is a member of the Rogue Valley Fire Chiefs Mutual Aid System. This is an agreement that allows Medford to call for support, additional resources, and specialized teams if they are needed. It also allows other cities and towns to utilize Medford assets.



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Q: How do I get rid of old gasoline that I have in my garage?

A: 

The best way to get rid of gasoline is to use it in your lawn mower. The fire department cannot accept the gasoline as we do not have a method for disposal. A second option is to call a hazardous materials waste hauler to dispose of it for you.



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Q: Is counseling available if my child is setting fires?

A: 

Yes, call the Medford Fire Department at (541) 774-2300 for information on Juvenile Fire Setter Counseling.



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Q: Why do so many fire trucks respond to simple incidents?

A: 

Fire Department units are dispatched according to information received by the 9-1-1 operator. The Medford Fire-Rescue responds with adequate resources when they are responding to a citizen in need of help. In other words, the firefighters are prepared to deal with the worst that could happen. It is likely that in a time critical emergency situation, requesting more units after discovering that there’s a need after we arrive, will be too late. We have learned from experience that it is much better to release fire engines after we determine that they’re not needed than it is to call for more fire engines after investigating and finding out that we need more.

A structure fire requires a number of people to do all of the assigned tasks almost simultaneously. Firefighting teams are assigned certain responsibilities such as fire extinguishment, search and rescue, ventilation, salvage, safety, accountability and rapid intervention.



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Q: Why do firefighters cut holes in the roof of a building on fire?

A: 

This is called "venting the roof." There are two basic reasons for this practice. Dangerous superheated gases and dark smoke accumulate in a burning building. Unlike the movie versions of fires, it is impossible for firefighters to see in such an environment or for victims to survive. When a hole is made in the roof, and the building is “vented,” the smoke and gases escape because heat and smoke rise. It increases the victim’s chance for survival and makes it much easier for the firefighters in the building to see. It also reduces the possibilities of backdraft (explosion) and flashover. Another reason for venting the roof is to see how far the fire has progressed. One of the fastest avenues through which fires spread is the attic. Heat and smoke rise into the attic where the fire can move quickly. Firefighters may go ahead of the fire on a roof and cut holes to access the attic to stop the fire from spreading through the attic.



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Q: Why do fire trucks respond to motor vehicle accidents?

A: 

There are two reasons. First, automobile accidents present other hazards such as potential fire, ruptured fuel tanks, and/or the presence of hazardous materials. Second, Medford firefighters are trained as Emergency Medical Technicians or Paramedics. They assist the ambulance with patient care or assist in extricating (removing) trapped occupants from the vehicle.



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