COVID-19: City Hall and Lausmann Annex are closed until further notice.
Please note: Municipal Court is conducting business by phone. Please call 541-774-2040.
Click here for more information.


Multi-Agency Resource Center (MARC) Provides Assistance to Local Fire Victims

Homepage News (View All)

Multi-Agency Resource Center (MARC) Provides Assistance to Local Fire Victims
Posted: Wednesday, September 23, 2020

Community Resource Center(Updated 9/28): The Multi-Agency Resource Centers (MARC) is now open in Medford with smaller satellite offices operating in Talent, Phoenix, and Shady Cove.  All four MARC locations will be available from 8 am – 8 pm, seven days a week.

“MARC Centers are an essential part of the recovery process as we transition from emergency sheltering to rebuilding our community,” shares Kelly Madding, Medford Deputy City Manager, who is part of the Emergency Operations Command Team.

There will be representatives from FEMA, the Red Cross, local insurance agencies, and City Representatives to offer assistance in the fire relief process at the MARC. FEMA assists with the registration process for FEMA assistance. Other agencies will assist with additional resources, including housing, food and clothing vouchers, assistance filing insurance claims, and cash assistance. The smaller satellite offices generally only have FEMA Representatives. There are Spanish speaking representatives at all four MARC locations. 

It helps to bring these items if you have them, though not required for assistance. These items are identification with your home address (i.e., utility bill or driver’s license), social security number, and any insurance information you can provide.

Multi-Agency Resource Center Locations:

1.     Medford -  Central High School, located at 815 S. Oakdale Avenue (541) 842-3669

2.     Talent -Talent Elementary School, located at 307 Wagner Creek Road (541) 535-1531

3.     Phoenix - Phoenix Civic Center, located at 220 N. Main Street (541) 535-1955 ext. 303

4.     Shady Cove - The Riverhouse, located at 7710 Rogue River Drive (541) 774-8183 (The Shady Cove MARC is no longer open. No Citizens came for services so the FEMA team is now at the other MARC locations.)

“We are grateful to have twelve FEMA team members on the ground today to help the displaced families and residents in Jackson County.” Shares John Vial, EOC Command.

With the opening of the MARC, there will be changes at the Jackson County Expo/Red Cross Evacuee Shelter. Effective at the end of today:

1.    The Connection Station, which has provided social service connections to evacuees at the EXPO will close tonight.  As of tomorrow, folks should go to the MARC at Central Medford High School for these services.

2.    The Red Cross evacuee shelter at the EXPO will remain open for the foreseeable future for those members of Jackson County that were displaced by recent fires.

3.    Transportation to the MARC locations is available from 10 am to 1 pm. Please call the Phoenix-Talent Schools District Care Line. English (541) 821-7135 - Spanish (541) 821-7697 

Jackson County, in partnership with local cities and the Medford School District are opening a
Multi-Agency Resource Center (MARC) to assist victims of the Almeda and Obenchain Fires.

The MARC will be at the old Central Medford High School at 815 S. Oakdale Ave. Visitors to the
MARC should park in the lot on Kenyon Street near Spiegelberg Stadium. The MARC will be
open seven days a week starting Thursday, Sept. 24 from 8AM - 8PM.

The Phoenix Civic Center, Talent Elementary School and the River House in Shady Cove will
have resources for residents as well.

Representatives from FEMA, local insurance agencies, city representatives, and the Red Cross
are set up to walk visitors through the fire relief assistance process. Residents affected by the
recent wildfires will be connected to resources including cash assistance, support filing
insurance claims, access to housing vouchers as well as food and clothing. FEMA will assist
with the registration process for FEMA assistance.

“We are thankful for the partnership and cooperation of agencies around the valley in addition to
FEMA for coming together to offer these important resources to those affected by the fires,” said
County Emergency Operations Center Director John Vial. “We know the process of personal
recovery is incredibly overwhelming and we hope the MARC will provide some relief and
assistance to folks navigating that process.”

The following items would be helpful for visitors to bring to the MARC IF THEY HAVE THEM;
these items are not required to receive help:
● Identification with home address (example: driver’s license or a utility bill)
● Social security number
● If you have private insurance, the name of your provider
If residents have questions about the fire relief process or resources available to them, they can call 211 for help or visit the Jackson County Emergency Management website at

© 2021 City Of Medford  •  Site Handcrafted in Ashland, Oregon by Project A


Share This Page

Back to Top