Auxiliary Aids / Services

Auxiliary Aids and Services for Effective Communication

Auxiliary aids and services are items, equipment or services that assist in effective communication between a person who has a hearing, vision or speech disability and a person who does not. The type of auxiliary aid or service needed to ensure effective communication will vary in accordance with the method of communication used by the individual participant; the nature, length, and complexity of the communication involved; and the context in which the communication is taking place.

If you need to make a request for an auxiliary aid or service for effective communication in receiving a City service or participating in a City program, please contact the ADA Coordinator to make a request as soon as possible, but at least 5 business days before a planned event to allow time for scheduling. Request forms are available on the City’s ADA web pages. Alternate formats or assistance may be requested by mail, email or phone to the ADA Coordinator’s office.

The City is always seeking to expand the number of service providers available for assistance given the demographics of the Southern Oregon region and the potentially limited number of readily available local auxiliary aids and service resources, and would consider referrals to suggested qualified providers with whom participants may be familiar. Greater lead time may be necessary if a service must be arranged from outside the area.

The City will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy.

Public entities must give primary consideration to the request of the individuals with disabilities for the type of auxiliary aid or service they prefer.  The City may ask the participant who makes a request about various aids or services to try to understand what may have worked for them in the past and which solution would be best for them. The person making the request should be clear about his/her needs. When providing the auxiliary aid or service the City needs to be sure that what is provided is effective. If providing a particular auxiliary aid or service will result in an undue burden for the City (i.e., will cause significant difficulty or expense), the City is not required to provide that exact service. However, the City must try to find an alternative auxiliary aid or service that will not result in an undue burden yet will ensure that participants with disabilities can participate fully in the meeting or event.

For someone who has a hearing disability:

The aid/service requested might be for qualified interpreters, note-takers, pad and pencil, closed captioning, open captioning, or assistive listening devices. It might also be video remote interpreting, or something else that the person with the disability knows about. 

For someone who has a vision disability:

The aid/service requested might be for electronic format, large print, screen readers, Braille, sighted guides, qualified readers, audio description, or recordings, or something else that the person with the disability knows about.

For someone who has a speech disability:

The aid/service requested might be to arrange for a call in through a Relay Service, or something else that the person with the disability knows about. Those calls are handled the same way as when someone who is Deaf places a Relay Service call.

Additional Department Information

Accessibility/ADA Department Contacts

411 W. 8th Street
Medford, OR 97501
Phone: (541) 774-2074
Fax: (541) 618-1703
Contact: Accessibility/ADA Coordinator

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