COVID-19: City Facilities Reopen for Limited In-person Services


Utility Forms

Start, Stop or Change Service


Terminate Sanitary Sewer Service

To terminate sanitary sewer service with the City of Medford please complete this form. Your email request will be sent to the Utility Billing Department. 

Utility Fee Refund 

Utility fee refunds are less than $5.00 must be requested. Requests can be made by calling 541-774-2030 or fill out and submit this refund request form.  

Bank Draft

Sign up to have your monthly payments automatically withdrawn from your checking or savings account.  Complete the Bank Draft form and mail back to us with a voided check.  Upon completion, mail the form to: City of Medford Utility Billing,411 W. 8th Street, Medford, OR 97501.


Owner Request for Tenant Billing

This form allows us to continue sending the City of Medford Utility bill to a tenant or property manager, with the understanding that should they not pay for any reason, the owner is responsible.   Upon completion, email or fax.


Street Fee Classification Inquiry

To request a review of the classification used to determine the street utility fee by a Traffic Engineer, please complete the on-line form. *NOTE: The form will be automatically sent when the "Submit" button is clicked.


Vacancy Certification

The street, parks and public safety utility fees are waived for non-residential customers who have an active utility account with a vacancy tenant suite. This form must be completed before the utility fees can be removed.

Additional Department Information

Utility Billing Department Contacts

411 W. 8th Street
411 W. 8th Street
Medford, OR 97501
Phone: (541) 774-2140
Fax: (541) 774-2552
Hours: 8:00 a.m. - 5:00 p.m.

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