Interactive Voice Response IVR

   Development Services will be upgrading our permitting system and our voice and web based inspection scheduling and payment systems.  It is anticipated that this will streamline our internal processes and, therefore, provide better service delivery to our customers.  Please see below for important dates.

  • February 18, 2019: Our offices will be closed due to the Presidents' Day holiday.
  • Wednesday February 20, 27, and March 6, 2019: Express permitting will not be offered on these days.
  • February 27 - March 1, 2019: No credit card payments will be accepted. Voice and web systems for scheduling inspections and paying permits will be unavailable.  To schedule building inspections during this time please call 541-774-2350.
  • Our new software will be up and running on March 4, 2019.  The web based inspection scheduling and payment system will be back online and available.  The voice inspection scheduling and payment system will be back online late March - early April.  Both systems are also being upgraded and will look and feel a little different.  Instructions will be available via the web and, as usual, staff will be happy to help through the process if necessary.

If you have any questions, please don't hesitate to call the Building Safety Department at 541-774-2350.

The Interactive Voice Response system - 24 hr access to:  Schedule and cancel inspections, obtain results and pay fees.  Call the Building Safety Department at (541) 774-2350 or click here for on-line services.   View and/or print the IVR Brochure for inspection codes and instructions.

Additional Department Information

Building Department Contacts

200 South Ivy Lausmann Annex
Medford, OR 97501
Phone: (541) 774-2350
Fax: (541) 618-1707

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