Interactive Voice Response IVR
Online Options: IVR - Web Portal
The Interactive Voice Response (IVR) system provides 24 hr access to: Schedule and cancel inspections, obtain results and pay fees.
The IVR system is a phone application that allows access to permit information such as inspection results and fees due. This system can process credit card payments for permit and plan check fees , scheduling and cancellation of inspections, and obtaining inspection results all via the touch buttons on the phone.
Access and/or print the IVR Brochure for inspection codes and instructions.
These activities can also be processed 24 hours a day via the City of Medford's web application, Citizen Engagement.
Please note that there is a 2.69% vendor credit card processing fee when using your credit card to pay through the online portal and 3% vendor credit card processing fee when using your credit card to pay through IVR.