This page will be updated periodically as more information is available.
City Facilities Closed to Public as State Issues Two-Week COVID-19 Freeze
The State of Oregon has issued a two-week freeze from November 18 to December 2, to stop the rapid spread of COVID-19 across Oregon. These risk reduction measures are critical in limiting the spread of COVID-19, reducing risk in communities more vulnerable to serious illness and death, and helping conserve hospital capacity fo that all citizens can continue to have access to quality care.
In an effort to slow the spread of COVID-19 in our community, City Hall and the Lausmann Annex will be closed to the public beginning Wednesday, November 18, with an expected reopening on Wednesday, December 2. Click here for more information.
In an effort to slow the spread of COVID-19 in our community, City Hall and the Lausmann Annex will be closed to the public beginning Wednesday, November 18, with an expected reopening on Wednesday, December 2. Click here for more information.
Health Experts
The health and the well-being of our community members, employees, businesses, and partners are our top priority. While we do not provide health services like Jackson County Health and Human Services, we do provide critical services for our residents.The City is taking action to slow the spread of COVID-19 and amplify messages, recommendations and preventative measures of the lead agencies. We encourage residents to utilize these health experts for accurate COVID-19 information:
Important Public Service Announcements:
- Medford Chief of Police: COVID-19 Relief Fund and Importance of Working Together
- Medford Fire Chief: We're Here and Serving
Online Services
File Police Report
Submit incidents to MPD and print your own case report.
Utility Billing
View and pay your utility bill or set up auto-pay.
Business License Renewal
Search business license information or renew online.
Municipal Court Citations
Pay citations filed with the Medford Municipal Court.
Building Permit Services
Pay fees, schedule inspections and view inspection results.
Building ePlan Review
Upload plans and documents for review.
Parking Citations
Pay your downtown parking citation.
News & Info
Frequently Asked Questions
Coronavirus (COVID-19)
During times of distress and uncertainty, the sense of belonging is particularly important. Here are a few tips and ideas of how you can keep yourself and others safe, as well as assist those in need.
Use Hygienic PracticesIf you are sick, stay home. Wash your hands often for at least twenty seconds. Cover your cough or sneeze. Avoid touching your eyes, nose, and mouth with unwashed hands. Clean and disinfect frequently touched objects and surfaces.
Keep Your Distance
Practice social distancing, such as keeping six feet between yourself and others, avoid shaking hands, and avoid crowded areas. If you have a chronic disease, a compromised immune system or are over 60 or pregnant, avoid unnecessary travel and unnecessary gatherings and events.
If you are feeling sick and experiencing any symptoms, stay at home and away from others, especially those who are more susceptible to COVID-19.
Check Your Health
Monitor your health and talk to a medical professional if you recently traveled in an area with coronavirus infections; have been in contact with someone who tested positive, or are showing symptoms.
Be cautious about helping others if any of these apply to you. Talk to a medical professional, either by calling your local provider or using 2-1-1. Only call 9-1-1 for a medical emergency.
The Oregon Health Authority is providing daily updates regarding the current situation in Oregon related to COVID-19. Click here to visit OHA's COVID-19 page for Oregon updates and community resources.
Public health goals for COVID-19 testing are:
- To understand the geographic spread of the virus within Oregon
- To identify groups at highest risk for severe disease
- To protect those at highest risk
- To understand trends for the infection in Oregon
To these ends, priorities for testing for COVID-19, either at the Oregon State Public Health Laboratory or at other laboratories, are:
- Symptomatic residents or inmates in long-term-care facilities, corrections and other high-risk congregate settings; and workers and staff in these facilities, and workers in critical infrastructure. (We expect that healthcare and other employers will take responsibility for their own staff: that they do not work while sick; and if they have exposed others while ill with COVID-like symptoms, that testing will be arranged by the employer.)
- Persons hospitalized with otherwise unexplained, apparently viral, pneumonia; and unattended deaths.
- Symptomatic individuals identified by local and tribal public health authorities who pose risk to vulnerable populations, should they prove to have COVID-19.
- Limited testing of symptomatic outpatients, through our current “Sentinel Provider” surveillance system (for influenza-like illness).
We require Oregon laboratories, and ask out-of-state reference laboratories, to report both positive and negative test results, so that we can calculate percentage positive in various settings and among various demographic groups.
Source: Oregon Health Authority
We are working with our homeless service partners and the County to help reduce the spread of COVID-19 among people who are unhoused, including finding alternative shelter options, deploying hand washing stations, keeping public restrooms open, and connecting individuals to services. Click here for more details on how the City is working to assist our unhoused population.
Several stores have created special shopping hours for seniors and at-risk shoppers:
Meals on Wheels & Senior Meals Program:
- Safeway and Albertsons Special Shopping Hours
- Fred Meyer Special Shopping Hours
- Cartwright's Market Special Shopping Hours
- Sherm's Markets Special Shopping Hours
- Instacart delivery service. Order products from Albertsons, Safeway, Costco (no membership required!), PetCo, and Natural Grocers. You can ask for your groceries to be left at your door.
Meals on Wheels & Senior Meals Program:
- Call 541-734-9505
- Visit website
You can reach out to the following organizations:
- Local Food Bank - ACCESS
- Phone: 541-779-6691
- Click to visit webpage
- Meals on Wheels & Senior Meals Program
- Phone: 541-734-9505
- Click to visit webpage
- Jackson County United Way Food Resources
- State Resources: Click here to visit webpage
Additional Department Information