Notice of Data Breach to Online Payment System

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Notice of Data Breach to Online Payment System

The City of Medford has issued a precautionary notification to customers who may have been impacted by a recent data breach of the Click2Gov online payment system for utility billing, permits, and business licenses, administered by Superion.
Upon learning of the data breach, the City shut down the online payment server and immediately began a forensic investigation. The vulnerability in Superion’s Click2Gov function is believed to be wide-spread. Other cities potentially affected include Beaumont, TX, Oceanside, CA, and Goodyear, AZ.
On June 5, 2018 forensic investigators determined that malware was used to gather payment card information including credit or debit card numbers, cardholder names, and/or expiration dates and CVV codes, from the Click2Gov online payment system between February 18, 2018, and March 14, 2018, and between March 29, 2018, and April 16, 2018.
Investigators believe the malware was used to gather payment card information, which may include credit or debit card numbers, cardholder names, card expiration dates and CVV codes from the Click2Gov online payment system.
Social security numbers or federal or state identification numbers are not collected from the online payment system. Therefore, this personal information was not affected by this incident.
The City serves over 30,000 customers for utilities, permits, and business licenses. Forensic investigators estimate that 1,842 cardholders were potentially affected by the data breach.
The City values the privacy of its residents and the users of its website and deeply regrets that this incident occurred. The City is continuing to review and take the necessary steps to enhance online security measures to help protect against this type of threat in the future.


A dedicated call center has been set up to answer customer questions and can be reached at 844-808-4890 between the hours of 6 a.m. and 6 p.m. pacific time, Monday through Friday.


If a customer used the Click2Gov system to make online payments to the City during the relevant time frames, there are steps they can take:
1)   Check your credit card account for unauthorized or suspicious charges, no matter how small.
2)   Report any unauthorized charges to your credit card issuer and bank.
3)   Ask your credit card issuer and bank to deactivate your card and issue a new card.
4)   Request a fraud alert to be placed on your credit file.  A fraud alert tells creditors to contact you before they open any new accounts or change your existing accounts. You may call any one of the three major credit bureaus listed below.  As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts. The initial fraud alert stays on your credit report for 90 days. You can renew it after 90 days.

Request that all three credit reports be sent to you, free of charge, for your review. Even if you do not find any suspicious activity on your initial credit reports, the Federal Trade Commission (FTC) recommends that you check your credit reports periodically.

•Equifax: or 1-800-525-6285
•Experian: or 1-888-397-3742
•TransUnion: or 1-800-680-7289

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