New Utility Billing Payment Software Frequently Asked Questions

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New Utility Billing Payment Software Frequently Asked Questions

We have recently implemented a new utility billing payment system and customers have been issued a new account number.  A letter has been sent to all customers detailing how to update their account number. Below are some answers to frequently asked questions we've received.

“Where/What is my Customer Number?” –  There is a space between the numbers related to the “New Account Number.”  The first number is the customer number, the second is the account number.  If you are registering online, the customer number goes in the first box, and the account number goes in the second.
Utility Billing Letter

“If I sent in my payment with the old account number, will it get processed?” – Yes. We have a good system in place to get all payments applied to the correct accounts.  It may take a little longer than usual to post to the account, but it will get posted.
“I’m set-up on Bank Draft Autopay, do I have to do anything?” – No. All bank draft autopay has been converted over and it is set to draft on March 4th (the due date) per usual.
“I’ve registered online and I haven’t received my validation email, why?” – Due to the high volume on our website, our validation emails may be delayed, but if you don’t get one within 24 hours, please let us know and we can further investigate.

Here’s a link to this months utility bill insert which highlights some of the changes this software update entails and new services available to our customers.

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