The City of Medford developed a "Customer Satisfaction Card" to be retained in each department of the city. The Police Department has copies of these cards at the Police information counter located on the first floor of the police department located at, 219 S. Ivy Street. The "Customer Satisfaction Card" may be used to comment, whether good or bad, on police services and personnel. These cards are then given to the employee's supervisor and the City Manager's Office. You may also e-mail or write a letter to the department and the information will be relayed to the appropriate personnel.
To send a comment card electronically, you can click HERE and submit the form.
To make a complaint against an officer of the Medford Police Department, it is desirable that you come to the Police Department and lodge the complaint with the Watch Commander or the specific supervisor of the officer(s) against whom the complaint is being filed. However you may lodge the complaint with any employee of the Department, or you may telephone or mail the complaint to the Department. The department will treat all information received confidentially, but you should be advised that before any action will be taken against any employee, they will be advised of all charges against them, their accuser(s), and the witness(s) against them to ensure that their civil rights are protected and they are afforded due process under the law.